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Returns and Refunds Policy

Thank you for shopping at Party On! Party Supply Store.

If you are not entirely satisfied with your purchase, we're here to help.

Most of our products can be returned within 10 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

***Keep in mind that all Essential supplies, PPE, wearables (masks, wigs, costumes, face paints, beards & moustaches, accessories), rentals, custom orders, custom work, special orders, balloons and discounted items cannot be returned nor exchanged. These items are a final sale. 

All refunds will be subject to a 20% restocking fee, no exceptions (for on line purchases only).

To be eligible for a return, please make sure that:

  • The product was purchased in the last 10 days
  • The product is in its original packaging
  • The product isn't used or damaged
  • You have the receipt or proof of purchase
  • You obtained a Return Merchandise Number (RMN) from us which must be written on the outside of box

Products that do not meet these criteria will not be considered for return.

To obtain a Return Merchandise Number (RMN), contact us:

  • By phone number: 604-881-0001
  • By email:

Send the product with its original packaging and the receipt or proof of purchase and the RMA number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:

#2 - 8590 200th Street
Langley, BC V2Y 2B9

  • Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Party On! Party Supply Store.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Unfortunately, sale items cannot be refunded. Only regular price items*** purchased on line can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By phone number: 604-881-0001
  • By email: